Privacy Policy

Privacy Policy for Mucky Pups Doggy Daycare

Last Updated: 29th December 2024

Mucky Pups Doggy Daycare operates a dog daycare business located in Thirsk, North Yorkshire. We are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

We collect the following types of personal information to provide our services effectively:

• Owner Information: Name, address, phone number, email address.
• Dog Information: Name, breed, age, medical history, dietary requirements, and emergency contact details.
• Booking and Payment Information: Information related to booking appointments and payment details (such as credit card numbers), which are processed securely via third-party payment providers.
• Health and Safety Records: Any necessary information for the safety and well-being of your pet, including vaccination status and any known behavioral issues.

We use your personal data for the following purposes:

• To provide dog daycare services to you and your pet.
• To manage your booking and confirm appointments.
• To process payments for services provided.
• To communicate with you regarding bookings, updates, and general inquiries.
• To ensure the safety and well-being of your pet, including maintaining accurate health records and medical information.
• To comply with legal obligations (e.g., tax reporting, health and safety requirements).

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in providing our services, such as payment processors or veterinary services in case of emergency. These third parties are contractually obligated to protect your personal data and use it solely for the purpose of providing services to us.

We may also disclose your information if required to do so by law or to protect our rights, property, or the safety of our staff, clients, or pets.

We implement a range of technical and organizational measures to protect your personal data. This includes secure storage of your information, encryption of sensitive data, and restricting access to those who need it to perform their job functions. However, no system can be completely secure, and we cannot guarantee the absolute security of your data.

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: If you believe any of your information is incorrect or incomplete, you can request that we correct it.
• Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
• Right to Restrict Processing: You can request that we limit the processing of your personal data in certain situations.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at [email address or contact information].

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. After that, we will securely delete or anonymize your data.

Our website may use cookies to improve user experience. Cookies are small files stored on your device to enhance your browsing experience, and they may be used to remember preferences or track website usage. You can manage your cookie preferences through your browser settings.

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When we update the policy, we will revise the "Last Updated" date at the top of the policy. We encourage you to periodically review this page to stay informed about how we are protecting your information.

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Muck Pups Doggy Daycare
07850008890
hello@muckypupsdoggydaycare.co.uk
www.muckypypsdoggydaycare.co.uk